Privacy Policy for Fast Lalor Towing
Effective Date: 30/08/2024
At Fast Lalor Towing, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or use our services. You agree to the practices described in this policy by accessing our website or using our services.
1. Information We Collect
a. Personal Information
When you contact us, request a quote, or use our services, we may collect personal information such as:
- Your name
- Contact details (phone number, email address)
- Vehicle details
- Location information
- Payment information (if applicable)
b. Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type and version
- Pages you visit on our website
- Time and date of your visit
- Referring website (if applicable)
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our towing and transport services
- Respond to your inquiries and provide accurate quotes
- Schedule, manage, and confirm service requests
- Enhance your experience on our website
- Communicate with you about your service requests or important updates
- Process payments and deliver receipts
- Comply with legal obligations
3. Sharing Your Information
Fast Lalor Towing respects your privacy and does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
4. Data Security
We take the security of your personal information seriously and implement a variety of measures to protect it, including:
- Encryption of sensitive data during transmission
- Secure access to our website and databases
- Regular monitoring and updates to our security protocols
- Restricted access to personal information within our organization
While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
a. Types of Cookies We Use:
- Essential Cookies: These are necessary for the operation of our website and enable you to navigate our site and use its features.
- Performance Cookies: These collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve the website’s functionality.
- Targeting Cookies: These deliver relevant advertisements based on your interests and browsing behaviour.
You can manage your cookie preferences through your browser settings and opt out of certain cookies by adjusting these settings.
6. Third-Party Links
Our website may contain links to third-party websites. These external sites have privacy policies; we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies or update your personal information.
- Deletion: You can request to delete your personal information, subject to legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us anytime.
To exercise any of these rights, don’t hesitate to contact us using the details provided below.
8. Changes to This Privacy Policy
Fast Lalor Towing may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
9. Payment Methods and Cards We Accept
We aim to make our services as convenient as possible, including offering various payment options. Fast Lalor Towing accepts the following payment methods:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Direct Bank Transfer
Your payment information is processed securely, and we do not store full credit card details on our servers. All payment transactions are encrypted to protect your financial data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, don’t hesitate to get in touch with us at:
Fast Lalor Towing
Phone: (03) 9118 0451
Email: fastlalortowing@gmail.com
